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Billing and Account Management List of Categories
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How do I get a copy of my "setup letter"?
Request a new copy using this form.
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My web site says I am over my monthly bandwidth limit, what do I do?
You need to purchase more bandwidth. You can do so using this by contacting the support department.
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My web site says it has been suspended, why?
This could be for various reasons. Usually accounts are suspended for deliquent payment, bandwidth consumption, or a violation of our terms of service. Please contact us for an explanation of why you have been suspended.
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Does Simple Host accept international orders?
No, we currently only accept orders from USA and Canada.
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Are there any hidden fees?
We do not have any hidden fees. Any additional fees are listed up front along with the particular service provided.
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What form of payment do you accept?
We accept Visa, MasterCard, American Express, Discover.
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When will I be billed?
Customers are pre-billed on their anniversay sign up date.
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What is the length of time I can sign up for?
You can choose to be billed every 3 months, 6 months, 1 year, or 2 years.
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Are there any contracts involved?
No, you can cancel at anytime.
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How do I change my contact info?
You can change your contact info within Billing and Account Management.
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I have been billed incorrectly, who do I contact?
Open up a support ticket within our Billing Department.
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I forgot my username/password. How do I retrieve it?
Fill out this seupt letter request form.
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How do I update my credit card information?
Log in to the Account and Billing Management Interface.
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